Many dealers are employing live chat with potential customers via the dealership website. A new partnership between Dealer.com and Contact At Once aims to expand that reach to the third-party sites often used by car shoppers. Dealer.com on Wednesday announced its partnership with Contact At Once, to offer greater visibility to its automotive customers into […] [Read More]

AUBURN HILLS, Mich. — As was reportedly coming, Chrysler Group and Santander Consumer USA joined forces Wednesday for an agreement to provide a full spectrum of auto financing services to Chrysler and Fiat customers and dealers under the name Chrysler Capital. In a move that will end a three-year, post-bankruptcy association with Ally Financial, Chrysler […] [Read More]

As you make your way down the short hallway leading to the service shop at David Westcott Buick GMC Suzuki, you can see a sign on the door indicating that customers are free to enter. They can swing back there and see their vehicle getting worked on, and better yet, it gives the dealership a […] [Read More]

As February got under way, certified pre-owned results from the first month of the year began rolling in, with OEMs surpassing 2012 sales rates right and left. And one European manufacturer, in particular, saw a jump of more than 30 percent. Notching a 30.5-percent increase, Volvo sold 107 CPO units this past month, up from […] [Read More]

Organizers of the 2013 Auto Remarketing Canada Conference, presented by CarProof, recently announced four key areas of focus that will be spotlighted during the three-day event this April in Toronto. They have also released some preliminary details about the speakers who will be touching on these subjects. [Read More]

Annual used-car sales just hit their best levels in five years, but it appears the bar has been set even higher for 2013.   Fresh off what CNW Research said was the strongest annual used-car sales total since 2007, nearly three quarters of dealers surveyed by Chase Auto Finance believe their respective store’s pre-owned sales […] [Read More]

The latest data from the National Auto Auction Association pointed toward growing volume coming down the lanes. In December, volume at member auctions rose by 9.8 percent year-over-year, finishing 2012 with a year-to-date level that was 0.5 percent higher. In terms of prices, NAAA found that December prices came in 0.4 percent higher than the […] [Read More]

What SUVs and crossovers should dealers keep a particularly good eye on when closing up for the day?  The National Insurance Crime Bureau released a new report Tuesday that examines thefts of SUVs and CUVs stolen between Jan. 1, 2008, and June 30, 2012, which shows 19,961 SUVs/CUVs were reported stolen during the period. The […] [Read More]

Along with details about a special social network tailored just for dealers, the National Automobile Dealers Association launched an enhanced and enriched version of NADA University Online with new and expanded features designed to custom-tailor the user experience. With an all-new look and feel, officials highlighted the new NADA University site can provide dealership users […] [Read More]

From logos to video clips, dealers have new advertising resources available to them via a just-launched Carfax site. This week, Carfax announced the launch of its new website designed to assist dealers, through their advertising, in building confidence with potential car buyers by leveraging the Carfax brand. The company said more than eight out of […] [Read More]