Reputation has released the 2022 Automotive Reputation Report, which analyzes customer feedback on more than 20,000 automotive brands and dealerships across the U.S. and Canada as well as thousands more in Europe. Included in the report are customer sentiment and online reputation rankings of private and public dealer groups in the U.S., as well as […] [Read More]

Lithia & Driveway showed the depth and diversity of its automotive enterprise via the trio of moves the company announced on Tuesday. The actions included the acquisition of five stores, an issuance of securities associated with its finance company and the launch of a state-of-the-art customer relationship management (CRM) and workflow platform. The acquisition allowed […] [Read More]

Facedrive Inc. has expanded its STEER EV electric vehicle subscription service to Florida, the company’s third U.S. market. STEER launched in Washington, D.C., in May 2019, and was acquired by Facedrive in September 2020. It expanded to Canada last year, launching in Toronto in May 2021.   STEER added Texas in July and British Columbia […] [Read More]

This week, a monumental privacy regulatory change takes effect in Canada that will directly impact the remarketing operations of auto consignors and their suppliers — chiefly among them auto auctions, recovery agents, and vehicle inspectors, in addition to fleet, rental and carsharing companies. While deleting Personal Information (PI) stored in vehicles has always been an obligation […] [Read More]

While Cox Automotive mentioned that overall consumer sentiment has been steadily improving, TransUnion discovered the youngest generations continue to be more optimistic about their financial future in the next 12 months than their older counterparts. The latest TransUnion Consumer Pulse study indicated that two in three Gen Z and millennials remain optimistic compared to … [Read More]

Wholesale prices are softening so much that even year-over-year comparisons made by Cox Automotive show only modest differences. Cox Automotive reported on Monday that wholesale used-vehicle prices (on a mix-, mileage-, and seasonally adjusted basis) dropped … [Read More]

Used Car Week is returning to San Diego for the first time in almost a decade, and will feature several new twists for the event, which is scheduled for Nov. 14-17 at the Manchester Grand Hyatt. Among those is the debut of the Used Car Week Podcast Stage, where podcasters and other media can record […] [Read More]

SmartGroups and Automotive Reinsurance Concepts founder and chief executive officer Justin Osburn appeared on the Auto Remarketing Podcast to share his assessment of how independent dealerships currently are doing. Osburn, who most recently was the National Independent Automobile Dealers Association’s retail 20 groups moderator/consultant and lead instructor for NIADA’s Certified Master Dealer course, also reiterated […] [Read More]

The Federal Trade Commission announced last week that it began sending payments to consumers impacted by dealerships operating in Arizona and New Mexico that the regulator shut down two years ago. The FTC said it is sending payments totaling more than $415,000 to 3,508 consumers who financed a car or truck at a Tate’s Auto […] [Read More]

Open Lending is stretching terms to help credit unions book more paper, especially with potential customers who land in the near or non-prime credit tiers. Last week, the lending enablement and risk analytics solutions provider announced it will offer its clients the ability to originate 84-month contracts for new models and used vehicles up to […] [Read More]