These days, customer service is all about giving your clients what they want. Think about Amazon Wardrobe, for example. Now, Amazon Prime subscribers can get clothes delivered to their doorstep for free — and send them back for free if they ... [Read More]

As part of the roll out of KAR Auction Services’ new operating segment — KAR Remarketing Services — one of the top executives from ADESA Canada has a new position. As part of this organizational alignment, on Thursday Lisa Scott ... [Read More]

Earlier this summer, CarGurus released a study in the U.S. showing that for some used-car shoppers, it actually makes more financial sense for them to take a flight to a city where car prices are considerably less expensive. As it ... [Read More]

Mercedes-Benz Canada recently announced that Groupe Park Avenue automobile consortium acquired Mercedes-Benz de Quebec, the dealer group’s second Mercedes-Benz franchise purchase. Groupe Park Avenue acquired its Silver Star Montreal dealership just last year. The group purchased Mercedes-Benz de Quebec from Chatel Automobiles ... [Read More]

Like many Canadian auto dealers, a hurdle that Mississauga Toyota has faced in the used-car market has been finding the right supply of pre-owned vehicles and at the right price to keep healthy margins. But another used-car dynamic shared by ... [Read More]

It’s a family matter at Hanover Honda in Ontario. Store president Larry Lantz runs the store alongside sons Rob (general manager) and Dave (sales manager). And the advantage to having family around? “Well, they’re very knowledgeable, but they work for ... [Read More]

Porsche Cars Canada recently moved its corporate headquarters to a new facility in Toronto that will also house the company’s first training center for personnel nationwide. The company's former head office had been in Mississauga since 2009. “Our new Canadian headquarters ... [Read More]

Treat your used and certified pre-owned vehicle customers the same way you treat your new-car customers. This seems to be a recurring theme at dealerships that sell certified vehicles. And the case is much the same at Toronto’s Lexus Downtown. ... [Read More]

Wind down the economic waterfall, and the impact of a higher Canadian interest rate to the used-car market is clear. Canadian used-car prices will be heading downward, but the vehicles themselves will no longer be making that move. An increased ... [Read More]

The Langley Auto Collection — a Vancouver-area luxury auto mall — held a “Tour de Gourmet” progressive dinner in June that not only spotlighted local cuisine, but helped raised money for two non-profits that provide financial assistance for children to ... [Read More]