Fleet management company LeasePlan Canada and vehicle inspection company Alliance Inspection Management say they are committed to providing Canada with vehicle condition reports for commercial fleets to increase the transparency and trust in transactions. A new partnership between those two companies reflects a continuation of that commitment. LeasePlan Canada has selected AiM for off-lease inspections […] [Read More]

Helping to build the Cox Automotive portfolio by nurturing organic growth at Autotrader and Manheim is just one of Cox Automotive president Sandy Schwartz’s accomplishments over his three-decade career with the company. Schwartz has been a key member of the leadership team at Cox Media Group and Cox Automotive, helping to grow the company to $20 billion revenue […] [Read More]

Thirty-four percent of service department customers prefer to communicate via text message, but service departments only communicate that way 9 percent of the time. That is according to the J.D. Power 2019 Customer Service Index Study, released on Thursday. The study shows that satisfaction scores usually increase when car dealership service departments use customers’ preferred […] [Read More]

It was a bit of a rocky road to begin 2019, but certified pre-owned vehicle sales are likely to reach another record year, according to Cox Automotive. Its analysts are calling for 2.75 million CPO sales this year, which would be up from 2.70 million in 2018. That would be the ninth straight record years […] [Read More]

Independent auto dealers weren’t sold on the economy at large heading into 2019. But they were mildly optimistic about the outlook for their businesses, according to the results of NIADA’s latest Business Confidence Survey. While dealers expecting the overall economy to improve dropped 5 percentage points — and those expecting it to decline rose from […] [Read More]

Collections and repossessions might be a little easier now for buy-here, pay-here and lease-here, pay-here operators who use PassTime and AFS Dealers. The companies announced this week they have completed a software integration and strategic partnership. Executives highlighted that AFS Dealers’ dealership management system integrated with PassTime’s GPS solutions can give mutual customers a simplified […] [Read More]

Our podcasts originating from NADA Show 2019 tackle another important topic — human resources and managing your workforce. KPA chief executive officer Vane Clayton not only discussed the company’s acquisition of Compli earlier this year, but also shared some best practices that can help businesses of all sizes. The full conversation with Nick can be found below. […] [Read More]

After extensive phone interviews with executives at several major commercial consignors and auction houses, I’ll describe the future of wholesale remarketing using the acronym “BOOM.” The respective letters of “BOOM” describe how auction services and consignors are evolving wholesale remarketing to transform brick-and-mortar, online opportunities and metrics to deliver more value to both ends of […] [Read More]

Depreciation accounts for 32.9 percent of the total cost to own and operate a vehicle over the past 12 months. That is according to a “2019 Cost of Vehicle Ownership Trend Report” from vehicle management and reimbursement platform, Motus.  Another finding of the report was that in 2018, the average sale price for a used […] [Read More]

With an appointment the company says indicates a culture committed to diversity and inclusion, Cox Automotive’s Dealertrack appointed Mandi Fang to vice president and general manager of Dealertrack DMS. Fang is a Cox Automotive and industry veteran that the company says brings more than 15 years of executive leadership experience in the automotive retail industry […] [Read More]