This week, Internet-based customer relationship management developer VinSolutions completed the integration of Carleton’s SmartCalcs consumer lending and leasing calculation engine into its recently enhanced desking platform.  Carleton provides lending compliance software products to many of the major lending captives and lenders in the auto industry. Officials said this new integration will enable VinSolutions dealers to […] [Read More]

"Always answer the phone," could be a dealership’s best sales route, according to recent research by CallSource Automotive showing that customers who call to inquire about a vehicle typically make a purchase in two to five days. On Tuesday, CallSource Automotive announced a partnership with IHS Automotive to provide dealer customers with analytics on how many […] [Read More]

The list of the 25 most-researched used vehicles on KBB.com in April was fairly steady at the top, with the top six remaining the same. There was, however, one particularly notable climber on the used-car list: the Chevrolet Silverado 1500 Extended Cab, which jumped five spots to come at No. 21. The Honda Civic led […] [Read More]

Hendrick Automotive Group needed a way to find more used cars for its dealers while also employing a more efficient way to remarket the trade-ins that arrive on their lots. So, the retailer teamed up with Manheim and rolled out Hendrick’s first onsite auction lane in Charleston, S.C. Before today, there had been four sales […] [Read More]

As the first quarter wrapped up, two European automakers secured all-time certified pre-owned monthly sales records in April. First up, Volkswagen Canada broke the first all-time record month it notched in March by over 100 units this past month. In April, the company sold 1,635 CPO units, breaking another record, and soaring above April 2013 […] [Read More]

Del Mar Recovery Solutions, a full service repossession management, skip-tracing, license plate recognition and remarketing firm, recently hired a previous honoree in Auto Remarketing’s annual list of Women in Remarketing. Joining the company as its new senior vice president in charge of client relations and business development is Claudia Plascencia, who is being asked to […] [Read More]

This week, Digital Recognition Network released a new solution the company is calling Address Scoring, a tool geared to help its customers drive portfolio returns. DRN highlighted Address Scoring can deliver actionable business intelligence that results in improved processes, better customer service and reduced costs. For a limited time, DRN is offering Address Scoring as […] [Read More]

With the aim of streamlining the website experience across all 382 Mitsubishi dealerships in the U.S., Mitsubishi Motors North America on Monday announced its selection of a third preferred website provider. Named as one of only three such providers for Mitsubishi dealers is Haystak Digital Marketing. The Mitsubishi Motors’ program will offer dealers access to […] [Read More]

Though what your salespeople wore to work this morning might be the least of your worries as the bustle of your day begins, neatness of appearance can make a huge impression on potential buyers. But there are many different schools of thoughts as to dress code and uniform in the showroom, and it varies by […] [Read More]

With the amount of information available online during a shopper’s initial search for a new vehicle, it is becoming more and more important to showcase a store’s best assets on the Web — including its salespeople. DealerRater is debuting a new program at an industry conference this week that helps stores do just that. The company’s […] [Read More]