It is a well-known philosophy for any business, but especially in retail, that what gets measured gets improved. However, due to the fast-paced nature of our business, a mistake that I see far too many used car sales operators make is not measuring enough. Often, this dynamic leads to a situation whereby the store is […] [Read More]

This week, Consumer Portfolio Services announced that it named PayNearMe as its primary payments partner, saying the service provider’s technology “is like gold.” According to a news release, this partnership will accelerate the finance company’s digital transformation and deliver a “frictionless” customer experience across all digital payment types — cash, debit, ACH and mobile-first payment […] [Read More]

Open Lending announced this week it is partnering with one of the nation’s largest credit unions, America First Credit Union (AFCU), which now will offer indirect auto financing services through Open Lending’s Lenders Protection program. The companies said their alliance can allow dealers to give more opportunities for vehicle deliveries with credit union members who […] [Read More]

Indiana Auto Auction has a new general manager, ServNet announced in its latest newsletter. Promoted to the role is Andrew Schaefer, who is the chief financial officer of the auction, which is part of the Stanley-Autenrieth Auction Group. Schaefer has been with Indiana Auto Auction for more than 25 years. "We are delighted to officially name […] [Read More]

On Thursday, IAA announced an expansion in a fifth state so far this year, adding California to the list that already includes New Jersey, Florida, Indiana and Hawaii. IAA highlighted capacity growth in two important California regions. The company said IAA Fresno has expanded again to meet growing demand in the key market of the […] [Read More]

The vehicle service market is on the rise in the automotive industry, according to new research from J.D. Power. The recently released 2022 Canada Customer Service Index shows that as vehicle owners in Canada transition to a “post-pandemic world” and return to pre-pandemic driving routines, the auto service industry is in a position to see […] [Read More]

Earlier this month, Douglas Campbell became president of America’s Car-Mart. This week, the buy-here, pay-here dealership chain by naming two more leading executives, filling the newly formed role as director of acquisitions as well as picking a chief digital officer. In the first of separate news releases, Car-Mart announced that as part of an acquisition […] [Read More]

As experts from firms such as Edmunds have discovered, many consumers are committing to a monthly vehicle payment of $1,000 or more. Becky Chernek of Chernek Consulting made her monthly visit for the Auto Remarketing Podcast to go over the value of refinancing and other F&I strategy that can help all dealerships. To listen to the […] [Read More]

Through nine months of the year, sales of new electric vehicles are up nearly 70%, as dealers have moved an estimated 576,408 new EVs, according to Kelley Blue Book. But in the used EV market, the turning point may come in January — which is when the Inflation Reduction Act of 2022 goes into effect. […] [Read More]

It’s still early in the fourth quarter of 2022, but the pace of mergers and acquisitions happening among dealerships remains on a brisk pace with nine rooftops involved in actions announced this week. Kerrigan Advisors was involved in a pair of stores changing hands in Illinois, while Haig Partners helped to facilitate a transaction connected […] [Read More]