TrueCar’s Automotive Shopper Trends Report (ASTR) — what the company said is a comprehensive look into auto shopper actions and expectations — highlighted the Top 10 most important features in-market shoppers now want. Combining nationwide survey results with data from TrueCar’s platform, the ASTR uncovers insights from the past six months on automotive trends for […] [Read More]

The phone not ringing at your dealership likely is not a good sign for either your retail department or service drive. But having the phone ringing so much that your staff can’t keep up can be a challenge, too, so a quartet of service providers formed a pair of partnerships to help. First, WeGotYourCalls, a […] [Read More]

JM&A Group president Dan Chait recently announced a pair of executive leadership changes. According to a news release distributed this week, the F&I subsidiary of JM Family Enterprises promoted Scott Gunnell to senior vice president and chief operating officer, while the company also said Mike Casey will serve as senior advisor and retire at the […] [Read More]

This week, APCO Holdings announced the addition of three new hires to its executive team. Coming aboard the provider and administrator of automotive F&I products and home to the EasyCare and GWC Warranty brands are Dell Birch, Heather Sachs and Ben Winter. Birch is APCO Holdings’ new vice president of operations and technology. Birch brings […] [Read More]

Automotive Finance Corp. is celebrating its 35th anniversary this year by encouraging its branches to complete 35 acts of kindness before the end of 2022. AFC president Jim Money and chief operating officer Will Mitchell join the show to talk about how the AFC team is getting involved in these acts of kindness, how the business […] [Read More]

Repo volume is climbing, but don’t expect it to get to pre-pandemic levels any time soon. After two years of declines, the amount of repossessed vehicle volume flowing into wholesale channels is expected to tick up to 1.2 million in 2022 and remain at that level in 2023 before … [Read More]

In another installment of its Tip of the Week, Ignite Consulting Partners reviewed what the Federal Trade Commission previously has stated about what attributes a qualified individual (QI) should have. These are the individuals at a dealership or finance company who head up matters associated with the revamped Safeguards Rule and other regulations generated by […] [Read More]

Sales might have softened in September, but Cox Automotive indicated credit for auto financing improved as the third quarter closed. According to the newest Dealertrack Credit Availability Index released this week, access to auto credit expanded in September for the first time in … [Read More]

From franchised dealerships and collision centers to independent stores and now auctions, AutoCanada has been on the acquisition path this year. Its latest purchase marked the publicly traded dealer group’s first foray into the wholesale industry. AutoCanada recently announced its purchase of North Toronto Auction. This news is part of a broader trend the industry […] [Read More]

Wholesale vehicle volumes are expected to decline for the third straight year, with a 7% decline projected for 2022, according to wholesale flow forecasts included in Cox Automotive’s latest Manheim Used Vehicle Value Index presentation. The biggest driver in the declining numbers of cars making their way into wholesale has been the drop-off in lease […] [Read More]