This 26-page ebook from Cherokee Media Group, sponsored by dotData, brings together insights from nine experts on how artificial intelligence...
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OPENLANE priorities: Marketplace, tech, customer experience
Friday, Nov. 13, 2026, 11:15 AM
COMMENTARY: Building teams that stay — What auto retail can learn from Chick-fil-A, Ritz-Carlton & Costco
Friday, Nov. 13, 2026, 10:40 AM
COMMENTARY: The customer is AI-enabled — are you?
Friday, Nov. 13, 2026, 10:27 AM
Wolters Kluwer on significance of digital securitizations by credit unions
Matthew Babcock, who oversees digital lending product strategy for Wolters Kluwer, returned as a guest on the Auto Remarketing Podcast, recapping the recent milestone associated with credit unions and securitizations. Babcock also touched on the proliferation of AI agents and ... Listen Here
Next Ron Smith Lifetime Achievement Award recipient: Kyle Birch of GM Financial
For the first time since 2022, Auto Remarketing and Cherokee Media Group are giving their Ron Smith Lifetime Achievement Award; an honor reserved especially for executives who have made one of the most significant impacts on the used-car industry. During ... Listen Here
Used Car Week Hall of Fame honoree Jared Kalfus of Black Book
We finish our series featuring the 2026 Used Car Week Hall of Fame honorees with a conversation featuring Black Book president Jared Kalfus. Kalfus describes what it takes to be successful in sales and why face-to-face conversations are still vitally ... Listen Here
Retail
Q&A with Ron Smith Lifetime Achievement Award winner Kyle Birch of GM Financial
For the first time since 2022, Auto Remarketing and Cherokee Media Group are giving their Ron Smith Lifetime Achievement Award; an honor reserved especially for executives who have made one of the most significant impacts on the used-car industry. During ... [Read More]
Q&As with Game Changers in Auto Retail: Peter Fletcher of Mossy Nissan Kearny Mesa
Auto Remarketing and Used Car Week are showcasing the dealers who are changing what it means to be an auto retailer through a new program called “Game Changers in Auto Retail,” presented by Conversica. The inaugural honorees will be recognized ... [Read More]
Wholesale
OPENLANE priorities: Marketplace, tech, customer experience
Digital used-vehicle marketplace OPENLANE is working to offer what its CEO describes as the most diverse commercial and dealer inventory available. That is part of the first of “three differentiating priorities” OPENLANE is working on toward its strategy to build ... [Read More]
Q&A with UCW Hall of Famer Jared Kalfus of Black Book
We finish our Q&A series highlighting the 2026 Used Car Week Hall of Fame honorees with a conversation featuring Black Book president Jared Kalfus. Kalfus describes what it takes to be successful in sales and why face-to-face conversations are still ... [Read More]
Technology
COMMENTARY: The customer is AI-enabled — are you?
Last weekend, I was lying back on the couch watching college football, which is exactly what I do on a Saturday. Around the time of a disputed holding call, just as a key third-down stop was happening, a commercial came ... [Read More]
COMMENTARY: AI won’t sell one more car
Agents are about to do years of work in days. Your dealership is still going to sell the same number of cars. That’s the whole article. The rest is proof. I’ve sat with well over 200 dealer groups this year. ... [Read More]
Analysis
COMMENTARY: Building teams that stay — What auto retail can learn from Chick-fil-A, Ritz-Carlton & Costco
At its core, automotive retail is a business built on relationships. Every transaction, whether a vehicle sale, repair order, or trade, relies on trust built between a customer and a sales or service advisor. As dealerships continue to invest in ... [Read More]
Recapping a ‘fairly normal’ month for wholesale vehicle values
Depreciation in wholesale vehicle values eased in October, and the month ended up being “fairly normal.” Cox Automotive’s Manheim Used Vehicle Value Index came in at 206.7, which was up 2% year-over-year and up 0.5% from September, when adjusting for ... [Read More]
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