The gap between a mediocre sales person and greatness lies with one’s capability in maintaining contact with prospective buyers.  Extending communication and building relationships with these individuals after they walk off the lot are significant determinants in closing a sale. This requires dealerships to truly understand the preferences of their customer base when it comes […] [Read More]

KAR Auction Services appears confident that its flow of General Motors vehicles and wholesale activity with the automaker won’t just disappear suddenly now that OEM rolled out a program that offers U.S. consumers online access to an exclusive inventory of low-mileage former company-owned, off-lease and daily rental vehicles. Coming off a year where net income […] [Read More]

It’s funny how things play out sometimes. When Jim Hallett attended his first National Auto Auction Association convention, he took a shuttle from the airport to the hotel. Riding on that same bus was Larry Brasher, whose father Frank Brasher started what the family has developed into a multi-auction enterprise. A few handfuls of years and […] [Read More]

Outsell announced Thursday several enhancements to its buyer-detection product, BuyerScout, which aim to help dealers better manage their energy toward sales. The BuyerScout solution now features integration with dealer CRMs via Outsell Connect and a simpler “most likely buyers” report aimed at improving ease-of-use for dealers. According to Outsell, the new features make BuyerScout the […] [Read More]

When Digital Recognition Network hosted its second annual DRN Lender Roundtable early last month, 20 top executives from some of the largest auto finance companies shared three similar challenges their facing nowadays. According to DRN’s recap of its event, these auto finance leaders cited intensifying competition and more charge-offs resulting in the need for additional […] [Read More]

About a year and a half after the company lost its founder, who died in a cycling accident, Fleet Financial has now reemerged with what company leadership hailed as a new look, feel and brand. Fleet Financial, a national finance and insurance marketing firm that focuses on auto refinancing, announced this week that it’s rebranding […] [Read More]

The National Automotive Finance Association is again hosting the opening module of its Consumer Credit Compliance Certification Program; the ongoing training endeavor to help finance companies and other stakeholders in the industry tackle the increasingly difficult challenge of complying with federal and state regulatory requirements. The NAF Association will welcome another cohort of students during […] [Read More]

After many years of investing in research and development with its valued clients and partners, MaximTrak Technologies recently rolling out an F&I platform the company believes has four unique enhancements geared toward international business. The MaximTrak Global platform is being released in the United States, Canada, China, Australia, South America and into Europe. This new platform […] [Read More]

TrueCar has hired AutoAlert chief executive officer Brian Skutta to be its executive vice president of dealer sales and service. The position is a newly created one designed to “strengthen relationships and improve services across the TrueCar Certified Dealer network,” the company said in Friday’s news release. Skutta will move into the position on Feb. […] [Read More]

Transport Canada announced Thursday it has uncovered a potential dangerous defect in some Toyota RAV4 vehicles — a recall that is estimated to affect over 2.7 million RAV4s globally. Transport Canada and Toyota Canada reported in a severe frontal crash, contact with the steel structure in the seat may cause the rear seat belt to […] [Read More]