Service provider WebRecon determined vehicle financing cases still only represented a small amount of the complaints recently sent to the Consumer Financial Protection Bureau. WebRecon chief executive officer Jack Gordon reviewed the regulator’s database and found the CFPB received 3,380 complaints associated with debt collection in February. While the total amount represented a 3.1-percent jump […] [Read More]

As more and more car shoppers turn to the Web for their car-shopping needs — on a myriad of mobile devices — consumer data is becoming increasingly more important to successfully target and attract these potential customers. Robert Rath, vice president of dealership products and business development at TRADER Corp., touched on this very issue […] [Read More]

Based on projections from industry analysts released Monday, expect used-car sales for April to finish north of 3 million units. Edmunds.com is calling for approximately 3.2 million used-car sales for the month. Although this would be down from the 3.5 million used sales in March, the resulting used SAAR for April (36.7 million) would edge […] [Read More]

Net Driven has been purchased by Internet Brands, an online media and software services organization that focuses on the automotive, health, legal, home and travel fields.   Acquiring marketing firm Net Driven further solidifies Internet Brands’ presence in the automotive market, which already includes companies such as Autodata solutions, Chrome Data and CarsDirect. "Net Driven's […] [Read More]

KAR Auction Services has promoted Jay Bahel to the position of vice president of strategic initiatives, the company announced Monday. His duties in the new role include playing an integral role in building and executing company growth initiatives, while implementing technology to simplify internal and customer-facing processes, the company said. Making the announcement was KAR […] [Read More]

Fiserv announced its auction award winners on Monday, and the top-performing accolade went to the same location for the second year in a row. Taking the 2014 honor from Fiserv was Carolina Auto Auction for its continued outstanding customer service and strong sales results. Carolina AA, based in Anderson, S.C., also received this award for […] [Read More]

Manheim announced Thursday that it has expanded its mobile auction network by adding two trucks to the 14 mobile units already in operation. The company also announced that it will add up to eight more by the end of the year, bringing the total count for its mobile fleet up to 24. The new mobile […] [Read More]

Auction Direct USA is jumping into the certified pre-owned space.  It was announced Monday that Auction Direct USA, which is one of the largest independent used-car retailers in the U.S., has partnered with the National Independent Automobile Dealers Association and will be offering NIADA Certified Pre-Owned vehicles at its stores. “We couldn’t be more excited […] [Read More]

General Motors Financial is less than two quarters into its strategic adjustment of originating more prime paper than the finance company ever has in part to its enhanced relationship as the captive for the parent automaker. But GM Financial is already seeing how more prime customers in its portfolio is leaving an impact on its […] [Read More]

Enhancing a relationship that’s already existed for several years, Ally Financial and Mitsubishi Motors North America on Monday announced that Ally will become the preferred financing source for Mitsubishi Motors in the U.S., replacing the brand’s captive finance company, Mitsubishi Motors Credit of America. The agreement broadens the existing relationship between Ally and MMNA, continuing […] [Read More]