When asked about online reviews, buy-here, pay-here dealers typically offer one of these six responses. Here they are in random order: 1. Our customers don’t read online reviews. 2. There is nothing we can do about it because the BHPH customer is quick to complain. 3. We ask for customer reviews, but we have not […] [Read More]

America’s Car-Mart president and chief executive officer William “Hank” Henderson cheered one specific financial metric after the buy-here, pay-here dealership chain wrapped up its 2014 fiscal year on April 30. And Henderson did so even though the way Car-Mart reached that achievement arrived via what some observers might consider a negative. During the fourth quarter, […] [Read More]

The National Alliance of Buy- Here, Pay-Here Dealers (NABD) recently completed two BHPH training conferences which were held at the Wynn Las Vegas on May 18 through 22. These two conferences included more than 100 speakers and approximately 1,700 attendees who participated in a BHPH Compliance Academy and the 16th annual National Conference. The goal […] [Read More]

Maybe you heard it spoken in a 20 group meeting or around the lunch table at the auction. There's one buy-here, pay-here operator telling another, "I'm not worried about the CFPB. I'm just a small guy with 20 cars on my lot and less than 1,000 active accounts. I'm sure those guys will go chase […] [Read More]

Private dealership groups accounted for more than 83 percent of the dealership acquisitions in the first quarter, but public groups may be showing signs of growth, albeit modest and with caution. That’s according to The Kerrigan Quarterly Blue Sky Report released this week, which said overall buy/sell activity among U.S. dealerships shot up 60 percent […] [Read More]

The newest member of the Buy-Here, Pay-Here Hall of Fame explained the impact BHPH operators have by sharing the story about a vehicle delivery that wasn’t even a special finance deal. In fact, the delivery was for a $400,000 vehicle — the most expensive unit ever sold at the franchised dealership new inductee Julian Codding […] [Read More]

One of my favorite verses from the Bible comes from Proverbs, “As iron sharpens iron, so one person sharpens another.” This is one of my favorite scriptures as it reminds me to keep my inner circle full of positive, forward-thinking people. Those are the ones who challenge me mentally, physically and spiritually. But as life […] [Read More]

Potentially explosive airbags manufactured by Takata Corp. of Japan and used by more than a half-dozen automakers are forcing the National Highway Traffic Safety Administration to intensify an investigation of nearly 1.1 million vehicles. NHTSA said that its Office of Defects Investigation received a complaint last August of a driver’s bag inflator rupture in a […] [Read More]

The 346 certified pre-owned vehicles that Paragon Honda sold in May was an all-time record for the brand, and the New York dealership’s leadership said the store should eclipse 3,300 CPO sales this year. The dealership has sat atop Honda’s list of top CPO sellers for quite some time and earned Auto Remarketing’s inaugural CPO […] [Read More]

Sister companies ADESA, AFC and Insurance Auto Auctions are partnering to benefit the NIADA Foundation for Scholarships and Education. The three companies have donated a BMW 328XI, which will be auctioned off on the last day of this week's 68th annual NIADA Convention and Expo at Caesars Palace in Las Vegas. The car will be […] [Read More]